Know how fast and how well you reply.
See first-reply times, chats that are overdue, per-agent workload, and customer ratings collected after each resolved chat.
What you get
First-reply time
Average and share replied within five minutes.
Overdue flag
Chats unanswered beyond your goal are marked in the inbox.
CSAT ratings
A 1 to 5 survey sent after a chat is resolved.
Per-agent view
Chats, resolved, reply time and rating by teammate.
How it works
- 1Set a reply-time goal
- 2Turn on the rating survey
- 3Watch the team table
More features
Team inbox
One shared inbox for every WhatsApp chat.
Broadcasts & campaigns
Send to thousands. See the cost first.
Store automations
Orders and carts message customers for you.
Ready to try baseNode?
Free to start. Connect a number when you're ready.