Refund and cancellation policy
Effective 1 October 2026 · Version 1.0
We want cancelling to be as easy as signing up. Here is exactly what happens to your plan, your wallet and your data.
1. Cancel any time
Open Wallet and choose Cancel plan. The workspace moves to the Free plan straight away. No call or email is needed and there are no cancellation fees. Your contacts, chats and settings are kept; features above the Free limits stop working until you upgrade again.
2. Plan fees
Plans are billed in advance. If you cancel, you are not charged again. We refund the plan fee in full if you ask within 7 days of your first purchase and have not sent a campaign on the paid plan. After that, fees for a period already started are not refunded, except where we billed you in error or the service was unavailable for a significant part of the period.
3. Wallet balance
Unused wallet balance is yours. Ask for a refund through Help in the app (choose Refund) and we return it to the original payment method within 7 business days of approval. Amounts already spent on messages, and fees Meta has charged, cannot be refunded. Payment gateway charges may be deducted as the gateway does not return them.
4. Failed messages
If a message fails to send, its cost is credited back to your wallet automatically. If you believe a charge is wrong, tell us within 30 days and we will investigate.
5. Payments you collect from your customers
Payment links you send with your own Razorpay account are between you and your customer. Refunds and disputes for those are handled by you in your Razorpay dashboard.
6. How to ask
Use Help in the app, or contact us using the details below with your workspace name and the payment reference. We reply within two business days.
Phone 9515946066 · GSTIN 37AALCG0082A1ZY
Contact form